Shellonback Support Area
All Shellonback clients have access to a dedicated, modern and centralized support area to open tickets, send requests, report issues, manage technical support, monitor work status and communicate with our team.
A complete system to manage all your support requests simply and efficiently
What You Can Do in the Support Area
Open Tickets
Easily open tickets for support requests, issue reports or feature requests. Each ticket is tracked and followed until resolution.
Status Monitoring
Monitor in real-time the status of all your requests. Receive automatic notifications on updates, status changes and resolutions.
Direct Communication
Communicate directly with our support team. Add comments, attachments and additional information to speed up resolution.
Complete History
Access the complete history of all your past and present requests. Quickly find solutions to similar problems already resolved.
Knowledge Base
Consult documentation, guides and FAQs to independently resolve the most common issues and find quick answers.
Security and Privacy
All communications are protected and confidential. Your data and sensitive information are safe in our system.
How It Works
The process is simple and intuitive: from ticket creation to resolution, everything in one place.
Access the Area
Click the button below to access your personal support area. If you don't have credentials yet, contact us.
Open a Ticket
Fill out the form to describe your request. Be as detailed as possible to help us resolve it quickly.
Monitor Status
Receive automatic updates and monitor your request status in real-time from the dashboard.
Resolution
Our team works to resolve your request as quickly as possible. You will receive a notification when it is completed.
Support Area Benefits
Centralized Support
All your requests in one place, easily accessible and organized for efficient management.
Fast Response Times
Our support team responds quickly to your requests, ensuring timely and professional assistance.
Complete Traceability
Every interaction is recorded and tracked, allowing you to follow the evolution of each request.
Transparent Communication
Stay informed about the status of your requests with automatic notifications and real-time updates.
Ready to access?
Access your support area now and start managing your requests simply and efficiently.
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